Sugar is a complete CRM solution that automates your core sales, customer service and marketing processes, with a focus on the individual. Users get powerful functionality they’ll actually want to use, driving higher adoption and greater business insights.
We have implemented CRM Packages available in various ERP Packages available in our ERP Page and have gained a wealth of Knowledge and experience in CRM implementations.
Currently we have ventured into implementation of SugarCRM for our own Company Amitysoft Technologies Pvt Ltd. We are into IT Services like, Training, Consulting, Outsourcing, Development and Implementation services. We handle customer who are both Corporate and retail in nature.
Our pain areas
Individual workflow for Retail Customers and corporate customers
Conducting campaigns then on tracking the opportunities
Handle volume of opportunities
Data analytics becomes cumbersome
Using Sugarcrm stack we have developed and customized a distinct workflow for Retail as well as corporate customers
We have implemented campaign module to track opportunities generated from the campaign
The Data captured in sugar are analyzed and tracked with generic reports available in Sugarcrm and also reports are customized using Jasper reports to the company needs
Sugar has a complement of Dashboards and reports and also can be customized using Sugar stack which are helpful in Data Analytics